Try, Try again

As in most businesses, resting on your laurels is not an option in the restaurant industry. One of the challenges of constantly trying to improve is that it can be exhausting! Which is why it is incredibly important to take vacations as a business owner. Even if the vacation had nothing to do with beer, Nick and I always come back refreshed and full of new ideas and resolutions. Nick and I got back from a family vacation to Hawaii 2 weeks ago and since then we have been working on a bunch of projects to improve The Porter. I have been cross training in the kitchen a few hours a week (something I’ve been saying I was going to do for years now, but never found the time) and Nick has been working on finding something to give our awesome customers on our four year anniversary. We both have been working on a new organization system for glassware and the walk-in kitchen cooler. Sometimes you think you’ve gotten to the bottom of a problem and 6 months later you have to start again. When you are tackling a problem for a 2nd or 3rd time, it reminds you that employees need constant, gentle reminders of your expectations. It’s not enough to waltz in, point out what’s wrong and waltz out, you have to let you’re employees know they are improving, or they did a great job. The second you stop paying attention is when the problem will start creeping back! Which is why, once again I am reminded why I don’t need kids, my restaurant is a 24 hour a day job enough of the time!

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